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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Nancy Carpenter

March 10, 2023

5  out of  5 rating by Nancy Carpenter
"I recommend State Farm Insurance. Melissa Cook has provided 5 star service for our family. Thank you!"

Darren Gochenour

March 9, 2023

5  out of  5 rating by Darren Gochenour
"Personal will help anyway they can with any issues you might have thanks to Ashley never had a bad experience"


March 8, 2023

5  out of  5 rating by Zane
"Ashley was great to deal with today and really knew what she was talking about, which helped us out greatly❗️ Thanks"

kendra eby

February 16, 2023

5  out of  5 rating by kendra eby
"All the staff that work here are amazing! Melissa and Jessica are always so helpful and take care of things in a timely manner.Absolutely recommend this agency.They do well at looking out for what benefit you."

Zachary Knight

January 31, 2023

5  out of  5 rating by Zachary Knight
"Everyone here is extremely helpful and friendly and even some of the most pains in the neck things to do-they can make a fun thing out of. Not to mention best prices around , id give 10 stars"

Bryan Rutherford

December 21, 2022

5  out of  5 rating by Bryan Rutherford
"Awesome customer service if u need insurance give them a call and ask for Melissa Cook"

Jena Magnanelli

December 21, 2022

5  out of  5 rating by Jena Magnanelli
"Hands down the best office. Aaron is always a pleasure to see because he genuinely cares about people and their best interests. Melissa and Krystal are absolutely awesome to deal with and gets things done fast and efficiently and nothing is ever a problem. I would highly recommend this office if you like to know who your agent is and want the best service ever!"

Richard Kessinger

December 13, 2022

5  out of  5 rating by Richard Kessinger
"This State Farm Office and Aaron and the people that work with Aaron are excellent for all things insurance related. I have been a State Farm client for more than 45 years. While all State Farm offices are good, this office in Marshall, Virginia is Excellent. I have had an auto policy and a personal property policy issued by this office for several years, and the people and the process and the service are the best I have ever worked with. I highly recommend the Aaron Mormann State Farm Office."

Pat Milloy

November 18, 2022

5  out of  5 rating by Pat Milloy
"Excellent customer service! Friendly and efficient office personnel. I felt very confident I was making the best choice for insurance after meeting with my agent. It is also a plus dealing with an agent who is local and always has the time to personally meet with me."

Rami Essaid

October 27, 2022

5  out of  5 rating by Rami Essaid
"I cannot say enough amazing things about Aaron and his team, very specifically Angela. I wish every single one of my providers cared this much about both the service they give and the relationship with their customers. After I had a couple of claims on my home insurance, they even called another broker to make sure that they were providing me the best possible value. THEY WERE WILLING TO GIVE AWAY BUSINESS TO DO RIGHT BY ME, Who does that? I honestly say they give better customer service than the Apple store which is usually my gold standard."

C.R.J. Harrison

October 12, 2022

5  out of  5 rating by C.R.J. Harrison
"Professional, knowledgeable, and really cares for his clients and community. Highly recommend for all insurance needs."

Paul Covill

August 31, 2022

5  out of  5 rating by Paul Covill
"I worked with Angie Baker. She was easy to work with, provided great service, and found ways to save money while improving my coverage for my home & auto"

Jessica Funk

June 14, 2022

5  out of  5 rating by Jessica Funk
"I seriously can NOT say enough FANTASTIC things about Aaron and his office staff. So incredibly friendly, down to earth, and professional. He and his staff always go the extra mile to make certain anyone completely understand any and all transactions or information they are providing you with. I know Aaron services (at least) Virginia and West Virginia (maybe more???) They are never hard to get a hold of and if for some reason they have to check something out and get back to you, rest assured THEY ACTUALLY WILL!!! They say what they are going to do and follow through, and do what they say!! You will NOT be disappointed in Aaron and his team!!! Ive got to send a special shout out to Angela in the office (although ALLLLL of them are incredibly), Angie has been my primary point person and she is AH-MAZ-ING!!! Thanks for all your hard work, dedication, professionalism, and overall customer service!! Pretty sure, we are going to be "lifers" with this fantastic office!!! THANKS GUYS!! ❤"

Ashley Rodriguez

June 2, 2022

5  out of  5 rating by Ashley Rodriguez
"Aaron Mormann genuinely cares about his clients. I appreciate the fact that if I need to speak with him he is available in the office 95% of the time. His staff goes above and beyond for all the clients and are always so pleasant to work with. Also kuddos for having bilingual staff members :) I 100% recommend this office!"

Michael Owens

April 22, 2022

5  out of  5 rating by Michael Owens
"Great agent"

Christine Bennett

April 20, 2022

5  out of  5 rating by Christine Bennett
"This is the BEST agency I've ever worked with. From issuing policies all the way through customer service I have always experienced friendly, knowledgeable, and professional service. Highly recommend!"
Profile photo of angela baker

angela baker

April 19, 2022

5  out of  5 rating by angela baker
"Such a great experience with Aaron and the girls. Especially the cutest doggies ! Super personable and beyond friendly and helpful. Really helped me find a great policy for my family and I. Definitely recommend visiting or calling the office."

Amanda Hamm

April 19, 2022

5  out of  5 rating by Amanda Hamm
"Knowledgeable staff that is always willing to help or answer my questions. I have sent all of my family to his office with full competence that his staff will take care of them."

Robin Weslynn

March 3, 2022

5  out of  5 rating by Robin Weslynn
"Honestly some of the BEST customer service I have ever experienced! Any questions that I have are always answered immediately. Super professional and efficient. It's a bonus that I get support another business in our county. Highly recommend to anyone looking for insurance coverage!!"

Saad Jamil

February 9, 2022

5  out of  5 rating by Saad Jamil
"Been using them for years and always refer them to my clients as well. Never any issues, they are simply the best!"

Jesse Hoptiak

January 5, 2022

5  out of  5 rating by Jesse Hoptiak
"Aaron is a true pro. Have multiple businesses and He takes care of all of them!"


June 2, 2021

5  out of  5 rating by SAMUEL ACKLEY
"Great customer service etiquette! Very professional and responsive! Thank you for a job well done!"

Kyle Carnegie

April 27, 2021

5  out of  5 rating by Kyle Carnegie
"I recently switched to State Farm and I must say that it was the perfect move! It is so refreshing to be able to pick up the phone, call the office and speak to someone who is familiar with your account. I have actually moved my home, auto, and life insurance to them. I have been insured by "the big boys" but the personalized service from Aaron Mormann - State Farm Insurance and his team is why they won my business!"

Holly Duong

April 16, 2021

5  out of  5 rating by Holly Duong
"Krystle and everyone at Aaron Mormann’s State Farm provide exceptional care and service to all that come! I would highly recommend using their services if you want top not prices and personable service! 10/10!"

Brooke Ellis

April 15, 2021

5  out of  5 rating by Brooke Ellis
"Samantha was amazing! I was shopping for new auto insurance, and she spent 45 minutes trying different scenarios to make sure I was getting the best rate possible. Highly recommend for multiple reasons, but the customer service is unparalleled!"